Add a positive charge to one customer's Other service balance. This immediately increases the customer's balance, creates a charge transaction dated today, and adds an explanatory customer note.
Using this option
- Choose Billing > Add An Other Charge.
- Select Account and enter Amount. The amount must be greater than zero.
- Enter a Note explaining the charge, then continue. Verify the customer and amount before accepting the entry.
- Review Customer and Transactions to confirm the new charge and balance.
Notes
The program uses the configured Other service and today's date; there is no separate charge-date field on this screen.
Zero and negative amounts are rejected. Use the appropriate credit/adjustment workflow for a reduction instead of trying to enter it here.
Running the option again adds another charge. It does not replace an earlier charge with the same note.