Undo the most recent billing charge for selected customers. The program changes customer readings, usage, billing dates, charges, balances and breakdowns, and deletes the reversed charge transaction.
Using this option
- Review the affected accounts and retain a backup and billing reports. Only the most recent billing date can be reversed for an account.
- Enter Billing Date and choose one scope: All, Route, or Individual. Supply the route or customer when using a restricted scope.
- Continue and read the confirmation describing the accounts whose balances will be reduced. Confirm only when the selected cycle and customers are correct.
- Review the reversal report and Customers reversed count. Check readings, dates, and balances before correcting the input and billing again.
Notes
The program creates an automated save point before the reversal, but this is still a destructive correction, not a preview.
When prior billing transactions are available, their saved readings and charges are used to restore earlier values. If no prior billing exists, the current program clears readings, charges, balance, breakdowns, and reading dates for that account; review such accounts with ACS before reversing.
The company-wide last billing date is adjusted only for the All scope. Reversing a charge does not automatically undo collections or penalties; review those separately.