List customers with zero recorded usage for an eligible metered service on the selected billing date. Use it to review readings before completing billing checks.
Using this option
- Choose Billing > Print Reports > Zero Usage Report.
- Enter Billing Date and choose a Route Number or [All]. Choose whether to Print Meter Address.
- Print the report and compare Current Reading and Prior Reading for the listed customers. Review unexpected results in Customer or Enter Readings and Charges.
Notes
The current report checks Water in service slot 1, Electric in slot 3, and Gas in slot 4, with a nonzero rate code and zero usage. Other service names or placements are not covered by these checks.
A customer is listed once using the first qualifying service in that order. The report reads the customer's current stored billing information, so an earlier date is not a request to reconstruct historical readings.
Printing does not change readings or calculate bills.